1. Who we are
Foldmark International is a trading name of Foldmark Ltd, a company registered in England and Wales under company number 17487260.
4th Floor, Silverstream House
45 Fitzroy Street
London
W1T 6EB
United Kingdom
For the purposes of UK data protection law, Foldmark Ltd is the data controller responsible for personal information processed through this website and in connection with our business activities.
2. Information we collect
We may collect personal information when you visit our website, contact us, request a quotation, open or enquire about a trade account, request customised products, place an order, communicate with us, or otherwise conduct business with Foldmark International.
This may include your name, business email address, telephone number, company or organisation name, job or business contact details, delivery and billing information, quotation requests, product requirements, technical specifications, order and transaction information, correspondence with us, and information submitted through our website forms.
We may also receive limited technical information when you use our website, such as IP address, browser or device information, website activity and cookie or storage preferences.
3. Why we use your information
We process personal information under the following purposes and applicable lawful bases:
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries and quotation requests | Legitimate interests and/or steps before entering into a contract |
| Creating and administering trade accounts | Contract or steps before entering into a contract |
| Processing and fulfilling orders | Contract |
| Providing customised/private-label quotations | Contract/pre-contractual steps and legitimate interests |
| Customer service and business communications | Contract and legitimate interests |
| Maintaining business, accounting and transaction records | Legal obligation and legitimate interests |
| Preventing fraud and protecting our systems | Legitimate interests |
| Improving our website and services | Legitimate interests or consent where required |
| Marketing communications | Legitimate interests or consent, as applicable under UK data protection and electronic-marketing rules |
We will not use personal information for purposes incompatible with those for which it was collected.
4. Who we may share information with
We may share information where reasonably necessary with our hosting and technology providers, email and communications providers, manufacturers, suppliers, fulfilment and logistics partners, payment providers where applicable, professional advisers, insurers, accountants, auditors, regulators or public authorities.
For example, where a manufacturer or logistics provider is delivering goods directly to a customer, we may provide the information reasonably required to process and deliver that order.
We do not sell personal information.
5. International processing
Some of our technology providers, service providers or authorised business operations may involve processing or access to information outside the United Kingdom.
Where UK data protection law treats this as a restricted international transfer, Foldmark Ltd will use an appropriate lawful transfer mechanism or other applicable safeguard.
6. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax and contractual requirements.
- General enquiries: Enquiries that do not lead to a business relationship will normally be reviewed for deletion after 24 months.
- Customer and contractual records: Customer, order, invoice, contractual and associated business records may normally be retained for up to six years, or longer where required by law or necessary in connection with an ongoing contractual or legal matter.
7. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No internet or electronic-storage system can be guaranteed to be completely secure.
8. Your rights
Under UK data protection law, depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request deletion or restriction, object to certain processing, request portability of certain information and withdraw consent where processing is based on consent.
You may exercise your rights by contacting:
9. Marketing
Where Foldmark International sends marketing communications, recipients will be provided with an appropriate way to opt out.
Choosing not to receive marketing does not prevent us from sending service, quotation, order, account or other necessary business communications.
10. Third-party websites
Our website may contain links to websites operated by third parties. Foldmark Ltd is not responsible for the privacy practices of third-party websites, and visitors should review their privacy information separately.
11. Changes to this notice
We may update this Privacy Notice when our services, technology, suppliers or legal obligations change. The latest version will be published on this website with an updated effective or revision date.